BOLSA DE EMPLEO

23/03/2016

Consular Officer - Ibiza (Ref. ESP647)

Empresa: British Embassy - British Consulate Ibiza

Introduction

The British Consulate in Ibiza is looking for a Consular Officer, to join their dynamic, and experienced consular team and ensure a high quality, professional and efficient consular service to visiting and resident British nationals in Ibiza. With a customer base of over 300,000 British residents and over 15 million British tourists each year, Spain is the FCO’s busiest and highest profile consular operations. The main purpose of the job will be to attend British Citizens in person, by telephone and by email whilst dealing with a range of consular cases such as hospitalisations, deaths, welfare cases and prison visits whilst being fully engaged and proactive as a member of both the consular and wider Network teams.

Main Duties / Responsibilities

Assistance

Provide consular assistance to British nationals in cases of hospitalisations, mental health, deaths, victims of crime, financial assistance, welfare, and to handle detainee casework, including reporting new detention.
Back up to Vice Consul for prisoner casework and when required second point of call for prison visits.
Ensure correct completion of Vulnerability Assessments, adapting level of service appropriately.
Monitoring cases and taking timely follow-up action, where necessary.
Keeping Casebook notes and trackers up-to-date.
Consistently promote high customer satisfaction levels, evidenced by compliments and the absence of substantiated complaints relating to casework handling.
Build relationships with internal and external partners.
To act as back up for counter work when necessary.
Deal with and approve ETD applications and take part in cold call system when needed.
Provide support/guidance to A1 and Summer Relief staff.
Assist in developing induction programme for new staff, in line with FCO objectives. Deliver training sessions/shadowing opportunities for new staff as required.

Prevention and Crisis (PC)

Offer support to P&C officer, collect anecdotal information/case studies for possible campaigns.
Build and maintain contacts at appropriate for future campaigns.
Assist in organisation of outreach events, to feedback information relating to any trends identified from cases.
Help prepare for crisis handling and implement Crisis Management Plan as and when activated.

Network/Projects

Actively contribute to SEN Consular Network changes/projects. Cascade/share information as appropriate and ensure all deadlines are met.

Required Experience & Skills

Essential:

Proven experience in a Consular or Customer service handling;
Excellent communication and customer service skills;
Excellent interpersonal skills, ability to work collaboratively with colleagues in Spain and the UK as well as the public;
Attention to detail, strong analytical perspective and problem solving skills;
Ability to work at pace and prioritise, managing an often heavy workload;
Excellent communication skills – written and oral – Fluency in both English and Spanish (a minimum of C2 level**);
IT skills (Outlook, PowerPoint, Word and Excel);
Occasional travel may be required and driving licence will be preferred;
Key FCO Competences: Managing a Quality Service; Delivering at Pace; Leading and Communicating; Building Capability for All; Seeing the Big Picture

Desirable:

Experience of assisting British nationals overseas;
An understanding of the issues that British nationals (tourists and residents) may face in Ibiza.
University degree.

Terms and Conditions

This is an indefinite position of 6 months every year on a recurring basis for similar periods each year, subject to a suitable performance appraisal. The working hours are 37.5 hrs per week.

The successful candidate is subject to a confirmation of a background check, security clearance and the successful completion of a probationary period and should be available to start working as soon as possible from April 2016.

The gross monthly salary is € 2.081,08, paid at a locally engaged A2 level.

The successful candidate will be enrolled in the Spanish Social Security Scheme and will therefore not be entitled to any gratuity from the Embassy/Consulate based on gross annual salary.

Regarding taxation, the Consulate in Ibiza is part of the British Mission in Spain, and as such supervised by the British Embassy. The Embassy is a Diplomatic Mission with tax exempt status and does not collect taxes for other States. Employees are fully responsible for payment of Spanish income tax at the legally required rate. Staff recruited locally by the British Embassy in Spain are subject to terms and conditions of service according to local Spanish employment law.

Applications

All applicants should have the right to live and work in Spain. The British Embassy does not sponsor work permits.

All applicants should submit their CV (in English, up to 3 pages) and Covering Letter (in English, no more than
1 page of A4, Arial11) setting out their motivation for the role and how they meet the above criteria.

Applications should be sent to jobapplications.esp@fco.gov.uk and the email subject line must be formatted as follows: ESP647

The closing date for applications is 28th March 2016.

Kindly note that your application will only be considered if:

1 Your application has been sent within the time frame requested.
2 Your application documents are fully in English.
3 Your applications documents are in .pdf format.

La aportación de la British Chamber a Iberdrola se basa en el fomento de las actividades económicas y empresariales entre ambos países a través de las actividades de la Cámara tales como comités, conferencias, encuentros, etc. Una definición de la Cámara de Comercio Británica en España sería: poder, influencia, networking, notoriedad y facilitador de negocios.

José Gasset Loring Director de Relaciones Internacionales de Iberdrola

La colaboración con la Britsh Chamber nos ha proporcionado la oportunidad de asistir a varios eventos, forjar vínculos clave con otras empresas británicas en España, fortalecer nuestra relación con el embajador británico y participar en conversaciones con actores importantes del escenario político español. La British Chamber también nos ha proporcionado la oportunidad de ser creativos con nuestras ideas, creando un entorno seguro para cuestionar, pero no criticar, para que podamos crecer como negocio en España.