BOLSA DE EMPLEO
15/03/2017
Consular Assistant A1, Alicante (ESP123)
Empresa: British Embassy
The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
- Job Category
Foreign and Commonwealth Office (Consular Roles)
- Job Subcategory
Consular
- Job Description (Roles and Responsibilities)
The British Embassy in Spain is part of a world-wide network, representing British political, economic and consular interests overseas and is now recruiting for the temporary position of Consular Assistant, based in Alicante.
The selected candidate will assist the team, providing a high quality, professional and efficient consular service to visiting and resident British nationals in Alicante. Full induction and training will be provided to the successful candidate.
Main Duties / Responsibilities
- To produce Emergency Travel Documents when customers are unable to obtain a full passport before travelling back to the UK, and ensure production is accurate and timely. To assist British nationals with their Emergency Travel Document applications.
- To handle counter, telephone and written enquiries from members of the public and local authorities, dealing with a wide range of issues.
- To keep accurate records for management information purposes, and cashier duties and reconciliation of fees.
- To assist with organising meetings and events.
- To provide general office support/administrative duties.
Essential qualifications and experience
- Excellent communication and customer service skills.
- Good IT skills (Outlook, Word, Excel, PowerPoint).
- Excellent interpersonal skills - ability to work collaboratively with colleagues in Spain and the UK as well as the public.
- Attention to detail, strong analytical perspective and problem solving skills.
- Excellent organisational and administrative skills.
- Ability to work at pace and prioritise, managing an often heavy workload.
- Previous experience in customer service.
- Fluency in both English and Spanish (a minimum of C2 level).
Desirable qualifications and experience
- Experience in a social work or welfare support setting.
- An understanding of the issues that British nationals in Spain may face, both tourists and residents.
- University degree.
- Required competencies
Changing and Improving, Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace
- Application deadline
24 March 2017
- Grade
A1 (L)
- Type of Position
Fixed Term, Full-time
- Working hours per week
37.5
- Region
Europe, Eastern Europe & Central Asia
- Country/Territory
Spain
- Location (City)
Alicante
- Type of Post
British Consulate
- Number of vacancies
1
- Starting monthly salary (EUR)
1,735.66
- Start Date
24 April 2017
- Other benefits and conditions of employment
All applicants should have the right to live and work in Spain. The British Embassy does not sponsor work permits.
This is a full-time temporary contract. The working hours are 37.5 hrs per week. Normal working hours are Monday to Friday 0800 to 1600 hours. However, some flexibility will be expected as, on occasions, out-of-hours assistance to British nationals may be required.
The successful candidate will be subject to a confirmation of a background check, security clearance, and the successful completion of a probationary period.
The successful candidate will be enrolled in the Spanish Social Security Scheme and will therefore not be entitled to any gratuity from the Embassy/Consulate based on gross annual salary.
Regarding taxation, the Consulate in Alicante is part of the British Mission in Spain, and as such supervised by the British Embassy. The Embassy is a Diplomatic Mission with tax exempt status and does not collect taxes for other States. Employees are fully responsible for payment of Spanish income tax at the legally required rate.
Staff recruited locally by the British Embassy in Spain are subject to terms and conditions of service according to local Spanish employment law.
- Additional information
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
If you want to apply, click here
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