BOLSA DE EMPLEO
15/03/2017
Consular Assistant - Madrid (ESP119)
Empresa: British Embassy
The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
- Job Category
Foreign and Commonwealth Office (Consular Roles)
- Job Subcategory
Consular
- Job Description (Roles and Responsibilities)
The British Consulate-General in Madrid protects and promotes the interests of approximately 1.2 million British visitors and approximately 18,000 British residents each year in a large consular district which includes the autonomous communities of Madrid, Galicia, Principado de Asturias, Cantabria, País Vasco, Navarra, Rioja, Castilla Leon, most of Castilla de la Mancha and Extremadura.
The Consulate-General is seeking to recruit a temporary Consular Assistant to join their dynamic, highly motivated and experienced Central Spain Consular Assistance team which is committed to delivering high-quality customer service.
The main purpose of the job will involve processing Notarial and Documentary Service documents, attending to members of the public at the front counter, in particular, those who require emergency travel documents, taking telephone calls, answering emails & letters and ensuring necessary back up to the team, enabling the whole team to deliver the best service possible to our customers. The support needed also includes general administrative duties for which having an engaging and proactive attitude will be essential. In more detail, main responsibilities will include:
- Attending to Notarial and Documentary Service customers in person, by telephone and in written format;
- Processing Notarial and Documentary Service applications for British nationals in Spain;
- Attending to members of public at the counter;
- Processing Emergency Travel Documents for British nationals whose passports have been lost or stolen;
- Attending to Notarial and Documentary Service customers in person, by telephone and in written format;
- Processing Notarial and Documentary Service applications for British nationals in Spain;
- Provide support in back office work and projects for the rest of the consular assistance team in Madrid;
- Including filing, arranging visits, meetings and other general administrative tasks;
- Taking telephone calls and answering written enquiries by email or letter.
Essential qualifications and experience
- Fluency in English and Spanish, both oral and spoken (a minimum of C2 level**);
- Proven experience in dealing with the general public and working in a team in a fast moving target-driven environment;
- Customer service and administration background will be preferred;
- Superb attention to detail and problem solving skills;
- Self starter with strong time management skills –able to work to deadlines and targets and manage a heavy workload;
- Good IT skills (use of Outlook, PowerPoint, Word and Excel essential);
- Occasional travel and flexibility in working hours will be expected as on occasions out-of hours assistance to British nationals may be required;
- Dynamic quick to learn and loads of initiative.
Desirable qualifications and experience
- University degree.
Required competencies
Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace, Demonstrating Resilience
Application deadline
28 March 2017
Grade
A1 (L)
Type of Position
Fixed Term, Full-time, Temporary
Working hours per week
37.5
Region
Europe, Eastern Europe & Central Asia
Country/Territory
Spain
Location (City)
Madrid
Type of Post
British Consulate General
Starting yearly salary (EUR)
20,827.91 gross
Start Date
24 April 2017
Other benefits and conditions of employment
All applicants should have the right to live and work in Spain. The British Embassy does not sponsor work permits.
This is a full-time position of 5 working days (37.5 hours per week) and a fixed-term contract (approximately six months).
The successful candidate is subject to a confirmation of a background check, security clearance and the successful completion of a probationary period.
The successful candidate will be enrolled in the Spanish Social Security Scheme and will therefore not be entitled to any gratuity from the Embassy based on gross annual salary.
Regarding taxation, the Embassy is a Diplomatic Mission with tax exempt status and does not collect taxes for other States. Employees are fully responsible for payment of Spanish income tax at the legally required rate.
Staff recruited locally by the British Embassy in Spain are subject to terms and conditions of service according to local Spanish employment law.
Additional information
Please note that the deadline for applications is 23:55 of the day mentioned in the above field “Application deadline”.
We kindly advise you to allow enough time to complete and submit your full application.
Only applications completed and submitted before the closing of the deadline will be considered.
Please be advised that the Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.
Click here, if you want to apply for this position
La aportación de la British Chamber a Iberdrola se basa en el fomento de las actividades económicas y empresariales entre ambos países a través de las actividades de la Cámara tales como comités, conferencias, encuentros, etc. Una definición de la Cámara de Comercio Británica en España sería: poder, influencia, networking, notoriedad y facilitador de negocios.
La relación con British Chamber ha generado y fomentado históricamente las relaciones comerciales e institucionales del banco en el corredor inglés y español, articulando el apoyo y la defensa de nuestros intereses, así como el de nuestros clientes. British Chamber ha supuesto un foro de intereses de gran valor.
